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    ​Our website is working towards conforming to the Web content accessibility guidelines (WCAG) 2.0 and meeting Level AA standards.


    Each page has a hidden skip to content link that enables screen readers to move to the content area, bypassing navigation.

    Main navigation will still function if browser scripting is disabled. Scripting only enhances user experience by exposing sub-level links.

    The sitemap in the homepage footer allows users to quickly navigate to specific pages in the policy and services area.

    Font size

    Fonts on our website can be increased or decreased using the text size icon. This icon is located at the top right hand side of every page under the search box.

    You can also change the font size through the 'View' menu on your internet browser's toolbar.


    The majority of our documents have been supplied in accessible formats such as Word and HTML.

    Some PDF documents currently do not have a more accessible alternative, but we can supply one upon request by emailing

    We sometimes publish documents from other agencies or other content we have no control over. In these instances, we invite you to contact the third party agency directly to request an accessible version.


    Our most recently uploaded videos are complemented with captions and transcripts. Some older videos which continue to experience high playback statistics have also been captioned and feature alternative transcripts.

    Please do not hesitate to contact us if you would like an accessible version of any other multimedia content on the website  on


    Most pages on our website are optimised for printing offline and are designed for hardcopy and legibility. Using the Print this page function will remove navigation menus and other design elements, wrap the text and make the font face print-ready.

    Social media

    We regularly communicate to councils using social media channels. All content generated – except those we share or re-tweet from other agencies – are available in an accessible form on this website.

    Further work

    Due to resourcing and technical constraints, we are still in the process of performing further accessibility optimisations including:

    • changing the visited link colour to a higher contrast
    • other design aspects.

    We appreciate your patience as we continue our work making our online presence as accessible as possible.

    Contact us

    If you find any accessibility issues, email

    ​Our website works best if you use Internet Explorer 7 and above or Firefox 3 and above. If you use older versions of Internet Explorer or Firefox you may have problems viewing the website.

    You can quickly and easily upgrade to the latest versions of Internet Explorer and Firefox.

    Other browsers & mobile devices

    Our website may appear slightly differently if you are using other browsers such as Safari, Chrome or Opera. Viewing the website on mobile devices such as smart phones, tablets and personal digital assistants may also make the website appear differently.​​