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2018-11-16 9:30:00 2018-11-16 9:30:00 Australia/Melbourne Dealing with Difficult People This one-day workshop is designed to help anyone who deals with people, either on the phone or face-to-face, to improve... Australia Zachary Tangey ztangey@mav.asn.au

Dealing with Difficult People

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This one-day workshop is designed to help anyone who deals with people, either on the phone or face-to-face, to improve their communication with peers, colleagues and clients at all levels. Through constructive role plays, continual opportunities for discussion, individual work, small group work and case studies this workshop will show you how to improve your communication skills both professionally and personally.