The Patchwork tool is now available to use across Victoria by all councils.
Patchwork is an innovative web application developed in the UK by FutureGov to connect practitioners from different local services working with common clients within a geographic area. It transforms the way governments interact with vulnerable families through improved collaboration.
It creates links with a wide range of public sector services, community agencies, and relevant private health practitioners across Victoria.
The idea behind Patchwork is that professionals are able to provide better services to a client when they know and can communicate with the whole team working with the client. This has the added benefit that each person working with a client can be on the look-out on behalf of other agencies, and share their concerns in a quick and simple way.
UK Councils have found that Patchwork can improve collaboration, offer joined-up services from multiple agencies, lead to earlier intervention where required, deliver better outcomes for clients and improve the efficiency of administrative procedures.
The tool was piloted in 2013-14 across 19 councils in Victoria and was found to be an effective tool for improving multi-agency collaborations focusing on social care.