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Information & communication technology shared service

We established an information and communication technology (ICT) shared service to help councils modernise their infrastructure, and pool knowledge and resources.

By using a shared ICT solution, councils can offer their communities improved access to services and more timely information through a range of communication channels.

Other benefits to councils include:

  • providing better reporting and public accountability for the delivery of community outcomes
  • improving field officers' responsiveness by providing constant access to data, including updated work requests
  • establishing regional centres of excellence to deliver improved services such as contract and materials management, and advanced maintenance and renewal programs.