We established an information and communication technology (ICT) shared service to help councils modernise their infrastructure, and pool knowledge and resources.

By using a shared ICT solution, councils can offer their communities improved access to services and more timely information through a range of communication channels.

Other benefits to councils include:

• providing better reporting and public accountability for the delivery of community outcomes
• improving field officers' responsiveness by providing constant access to data, including updated work requests
• establishing regional centres of excellence to deliver improved services such as contract and materials management, and advanced maintenance and renewal programs