Diversity in community care

We support the capacity of Victorian councils to meet the needs of diverse Commonwealth Home Support Program (CHSP) and Home and Community Care Program for Younger People (HACC PYP) clients.

The Commonwealth and Victorian governments specify the following diversity characteristics (or special needs groups) for providers to focus on in their diversity planning and service delivery. They note that people can identify with more than one characteristic, and that while there are similarities within groups, no two people’s lived experiences are the same.

CHSP diversity groups:

  • People who identify as Aboriginal and Torres Strait Islander
  • People from culturally and linguistically diverse backgrounds
  • People who live in rural and remote areas
  • People who are financially or socially disadvantaged
  • People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
  • People who are homeless, or at risk of becoming homeless
  • People who identify as lesbian, gay, bisexual, transgender and intersex (LGBTI)
  • People who are Care Leavers (which includes Forgotten Australian, Former Child Migrants and Stolen Generations)
  • Parents separated from children by forced adoption or removal.

Diversity planning also includes other characteristics that may be a barrier to accessing services such as dementia, age, socioeconomic status, gender, faith or spirituality.

HACC-PYP diversity groups:

  • People from Aboriginal and Torres Strait Islander backgrounds
  • People from culturally and linguistically diverse (CALD) backgrounds
  • People with dementia
  • People living in isolated and remote areas
  • People experiencing financial disadvantage (including people who are homeless or at risk of homelessness).

Diversity planning also includes the characteristics within and across these groups and seeks to address other characteristics that may be a barrier to accessing services such as age, socioeconomic status, gender, faith, spirituality and those who identify as LGBTI.

Alongside the assistance provided by regional sector development teams (including Diversity Advisers), we support councils and the local government sector specifically. We offer individual support, facilitate training and professional development, showcase best practice, provide input into government policy and planning, and facilitate partnerships and networking.

Current projects

Language Service eLearning tool

We are developing an eLearning tool that will promote and support the use of interpreters in the community care sector. Through partnership with industry experts, we will co-design a tool that is relevant and will have impact for the sector. Check back in September for the live tool. For further information, please contact Ellie Packham at: epackham@mav.asn.au


Aged Care Diversity Framework

The Commonwealth government’s Aged Care Diversity Framework is designed to ensure that aged care service providers (including councils) better meet the diverse characteristics and life experiences of older people, for example when developing policies and procedures and working with clients. It also supports the government, consumers, families and carers by addressing specific barriers and challenges faced by Australia’s diverse ageing population. The Framework complements the Department of Health’s diversity Information and Training Resources and Complementary Frameworks, and the establishment of three Action Plans: Aboriginal and Torres Strait Islander, CALD and LGBTI.

Aged Care Diversity Framework Action Plans

The Commonwealth Government has developed four Aged Care Diversity Action plans that include a general approach to diversity planning, CALD, Aboriginal and Torres Strait Islanders; and LGBTI. Action plans have been developed to assist government and aged care service providers to address specific barriers and challenges faced by older people with diverse characteristics and life experiences.

ECCV Access and Support Service Directory

The ECCV maintain an up to date Statewide Access & Support Directory (PDF - 361KB) with the contact details of all staff in the Victorian Access and Support Network, along with their local government area and client target group. They also have a useful outline of the Access and Support Service.

Creating GLBTI Inclusive Home and Community Care Services

In 2014, we partnered with Latrobe University to publish the Victorian government funded The HACC Pack (PDF - 702KB) to assist HACC service providers develop awareness, guidance and confidence to provide GLTBI services.

Meeting the Needs of LGBTI HACC Clients; a Year On

Meeting the Needs of LGBTI HACC Clients; a Year On (Word - 122KB), reports on our 2015 forum for HACC staff to discuss and reflect on progress in LGBTI inclusiveness since significant efforts were made in the sector. It includes recommendations and best practice from councils.

Social Cohesion in Practice Portal

Our Social Cohesion in Practice Portal allows councils to browse the work that other Victorian councils are doing around social cohesion, which often involves a focus on diverse groups (most commonly multicultural communities). It also allows councils to easily showcase their own projects.

MAV Diversity and Human Rights Policy Statement

In February 2018, our Board endorsed the MAV Diversity and Human Rights Policy Statement, following our support of marriage equality as a human right, and for the lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) community

Cultural Diversity

Various resources specific to meeting the needs of culturally diverse residents (not just community care clients) is available on our Cultural Diversity page, including our Statement of Commitment to Cultural Diversity (Word - 1.50MB) and presentations from past events.