After hours call handling service
Contract number: CH8311-2015
Contract expiry: 31 May 2020
Extensions available: None
Contract manager: Charlotte Rutherford (03) 9667 5554
Contract engagement: Direct supplier engagement. Details on pricing are uploaded onto VendorPanel.
Scope of contract: Core services include: After hours call handling, Business hours overflow and service disruption call handling and Online data reporting.
Support services include: Pager network management, Personal answering services, Self-managed SMS, Lone worker monitoring and After hours monitoring of social media and dedicated customer service email platforms.
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Oracle Customer Management Solutions
Oracle customers receive the following: after hours service, disaster recovery, My Council services, hard waste, SMS, animal registration, facilities management, business continuity and web development.