Child Development Information System

CDIS makes the delivery of healthcare more effective and efficient – by improving safety and outcomes, expediting service delivery, maximising health care provider utilisation, and keeping costs under control, by eliminating duplicate data entry and other significant redundancies.

The system was built as part of an integrated health care solution, the Electronic Knowledge and Information Data System (eKIDS), which is interoperable with legacy and future applications. Additionally, CDIS can easily be tailored to fit your information requirements and workflow preferences.

Within a reliable and secure centralised database, functionality includes:

  • tracking client activity
  • service and history recording
  • referral workflow
  • appointment and clinical availability scheduling
  • clinical assessment
  • treatment and review
  • detailed reporting.

CDIS is compatible with existing technology and infrastructure, streamlines data collection, includes flexible reporting, and enables enhanced communication between key stakeholders and healthcare professionals, leading to happier and healthier families.

Planned system outages

  • Starting: 14 September 2018, 5PM (AEST)
  • Finishing: 17 September 2018, 8AM (AEST)
  • Window offline: Two days and 15 hours
  • Reason for outage: Bayside, Kingston and Wangaratta data migration.

CDIS Helpdesk

The CDIS Helpdesk is your first point of contact for assistance with CDIS services. Self-help facilities are available which may assist you in answering your query or solving your problem.

CDIS webinar series
1. Introduction(5m 33s)
2. Search for a client(2m 26s)
3. Create client appointment(4m 33s)
4. Overview of a client history(7m 11s)
5. Consultation (11m 47s)
6. Internal referral(2m 01s)
7. External referral(4m 43s)
MCH practice processes
MCH CDIS Birth Notification Process (PDF - 0.98MB)
MCH CDIS Calendar Process (PDF - 2.61MB)
MCH CDIS Consultation Process (PDF - 952KB)
MCH CDIS Counselling & Recommended Contact Processes (PDF - 939KB)
MCH CDIS EMCH Referral Process (PDF - 1.79MB)
MCH CDIS External Referral Process (PDF - 2.10MB)
MCH CDIS Internal Referral Process (PDF - 1.79MB)
MCH CDIS Groups Process (PDF - 827KB)
MCH CDIS Groups Process: Initial Groups Set-up (PDF - 960KB)
MCH CDIS Open/Change/Close Process (PDF - 896KB)
MCH CDIS Transfer Process (PDF - 827KB)

Contact the Helpdesk

  1. Log in to the CDIS Helpdesk system.
  2. Phone the CDIS Helpdesk on 1300 856 183 (recommended for urgent assistance).

Councils should designate one key MCH officer to deal with problems and to contact the CDIS Helpdesk, if necessary. This will ease the workload on the helpdesk staff by reducing multiple requests to resolve the same problem.

The CDIS Helpdesk operates between the following hours:

  • Monday to Friday: 9am to 5pm
  • Saturday: 9am to 12pm (Limited support. Support will only be available for urgent and high priority requests.)

Outside of standard operating hours, you can phone and leave a voicemail message which will be processed first thing in the morning.

Reporting critical CDIS faults after hours

Phone the After Hours On-Call Support Service on 1300 856 183.

Messages left on this service are monitored from 7am to 8am and 9pm to 10pm on weekdays. From 9am to 6pm on public holidays.

Councils and Health Service Providers on CDIS

MCH nurses may transfer client data across to these councils who are already on the CDIS:

  • Alpine Shire Council
  • Ararat Rural City Council
  • Ballarat City Council
  • Banyule City Council
  • Bass Coast Health
  • Baw Baw Shire Council
  • Benalla Rural City Council
  • Boroondara City Council
  • Cardinia Shire Council
  • Central Goldfields Shire Council
  • Central Gippsland Health Service
  • Colac Otway Shire Council
  • Corangamite Shire Council
  • Darebin City Council
  • Frankston City Council
  • Greater Bendigo City Council
  • Greater Geelong City Council
  • Glen Eira City Council
  • Glenelg Shire Council
  • Golden Plains Shire Council
  • Greater Dandenong City Council
  • Hepburn Health Service
  • Hobsons Bay City Council
  • Horsham Rural City Council
  • Hume City Council
  • Indigo Shire Council
  • Knox City Council
  • Latrobe City Council
  • Macedon Ranges Shire Council
  • Manningham City Council
  • Mansfield Shire Council
  • Maribyrnong City Council
  • Maroondah City Council
  • Mitchell Shire Council
  • Moira Shire Council
  • Monash City Council
  • Moonee Valley City Council
  • Moorabool Shire Council
  • Moreland City Council
  • Mornington Peninsula Shire Council
  • Mount Alexander Shire Council
  • Moyne Shire Council
  • Murrindindi Shire Council
  • Nillumbik Shire Council
  • Northern Grampians Shire Council
  • Orbost Regional Health
  • Port Phillip City Council
  • Pyrenees Shire Council
  • Borough of Queenscliffe Council
  • Robinvale District Health Services
  • South Gippsland Shire Council
  • Southern Grampians Shire Council
  • Stonnington City Council
  • Surf Coast Shire Council
  • Swan Hill Rural City Council
  • Warrnambool City Council
  • West Wimmera Health Service
  • West Wimmera Shire Council
  • Whitehorse City Council
  • Wodonga City Council
  • Wyndham City Council
  • Yarra City Council
  • Yarra Ranges Shire Council
  • Yarram and District Health Service
  • Yarriambiack Shire Council

Sixty-five councils and health service providers are now on CDIS.

Acceptable use case, information and privacy


Support procedure and getting started


If you wish to provide feedback regarding training, data migration or the CDIS system please use the feedback form (Word - 42KB).

Once you have completed your form, please email it to