Community Care

We support local government to plan and develop policies, services and programs in response to the diverse needs of older people who seek to live well in their communities. We do this through:

  • Advocacy and sector representation
  • Issue analysis and policy development
  • Sector support and collaboration
  • Sector development and training
  • Resource development and advice

Current Priorities

Our current priorities are shaped by the reform agenda of the Commonwealth government and the challenges arising from:

  • The deliberations of the Royal Commission into Aged Care Quality and Safety
  • Redesign of the aged care program
  • Development of an integrated streamlined assessment service
  • Cessation of block funding for the Commonwealth Home Support Program as of 30 June 2022
  • Service system navigation
  • The Victorian Home Care Roundtable

Advocacy and Sector Representation

We lead the agenda on sector priorities and elevate these with federal and state authorities to advance the interests of local government and their ageing communities. At all times, we reinforce the critical role of local government in the stewardship of the service system and its funding and comprehensive delivery of place-based community care services in response to the needs of all ageing citizens.

The sector is represented at the Victorian Community Care Advisory Council which meets bi-monthly and is chaired by the Commonwealth Department of Health. Stakeholders include the Commonwealth Department of Social Services, Victorian Department of Health and Human Services, Department of Veterans Affairs and peak organisations including ACAS Vic, ACSA, Bolton Clarke, Carers Vic., COTA, Dementia Vic., Ethnic Communities Council, Housing for the Aged Action Group, LASA, VACCHO and Victorian Healthcare Association.

In addition, we represent the sector at the Victorian Home Care Roundtable which was established to consider the impacts of the community care reforms on councils including the future of the Commonwealth Home Support Program and the development of an integrated streamlined assessment service.

Our most recent campaign, FIX Community Care, advocated for strengthening the existing well-functioning Victorian approach to community care. For more information about this campaign visit FIX Community Care.

Issue Analysis and Policy Development

We lead the development of an evidence base and policy roadmap to inform strategic responses to the diverse needs of ageing Victorians through a public sector, place based and funded service system.

We have made a number of submissions and representations to royal commissions, inquiries, consultations and reports regarding community care service system design, navigation, funding and stewardship.

Our submissions to the Royal Commission into Aged Care Quality and Safety which was established in January 2019 include:

Sector Support, Collaboration, Development and Training

We strengthen the capacity of councils to identify and respond to the presenting challenges arising from the reform environment and changing community expectations through extensive consultation and development of discussion papers such as:

We facilitate meetings on a six weekly basis for Community Care Managers with commonwealth and state government representatives as a key mechanism for issue identification, information provision, networking and sector support. We regularly attend regional, rural and metropolitan meetings on request.

Resources and Advice

We facilitate sharing of best practice and innovation that improves the capacity of councils to deliver comprehensive community care services in response to the needs of diverse ageing citizens.

In collaboration with Diversity Advisers we have developed an e-learning tool Making the Most of Interpreting Services to increase the awareness and confidence of community care staff when utilising interpreting services. The tool includes a helpful step by step document that clearly outlines the process for engaging interpreters through the national Translating and Interpreting Service (TIS).

The Aged Care Diversity Framework is designed to ensure that aged and community care providers better meet the diverse characteristics and life experiences of older people, for example when developing policies and procedures and working with clients. It supports consumers, families and carers by addressing specific barriers and challenges faced by Australia’s diverse ageing population.

The framework complements the Department of Health’s Information and Training Resources and Complementary Frameworks including the Aboriginal and Torres Strait Islander Action Plan, Cultural and Linguistically Diverse Action Plan and the LGBTI Action Plan.

Engage with us

For more information about community care contact Ro Marks, Policy Adviser Community Care

This page was last modified on 11 Nov 2020 5:11pm