Call handling and associated services

Contract number: CH8311-2020
Contract expiry: 31 May 2023
Extensions available: 2 x 12 months
Contact Us: contracts@mav.asn.au
Contract engagement: Direct supplier engagement. Details on pricing are uploaded onto VendorPanel.
Scope of contract: Core services include: After hours call handling, Business hours overflow and service disruption call handling and Online data reporting.
Support services include: Pager network management, Personal answering services, Self-managed SMS, Lone worker monitoring and After hours monitoring of social media and dedicated customer service email platforms.

Supplier

Oracle Customer Management Solutions

Oracle CMS logoAddress: Level 1, 90 Maribyrnong Street, Footscray VIC 3011
Contact: Kali Gayle
Phone: 03 9947 4600
Email: kali@oraclecms.com
Website: www.oraclecms.com

Oracle customers receive the following: after hours service, disaster recovery, My Council services, hard waste, SMS, animal registration, facilities management, business continuity and web development, RPA – Robotic Process Automation, Workflowed Chat Bots, Automated Chat Bots, Freestyle Conversational Chat Bots.

OracleCMS employs over 300 Victorian team members and has call centres in every state.

Well Done International

Well Done International logoAddress: 32 Browns Road, South Nowra NSW 2541
Contact: Kerrie McLeod
Phone: 02 8579 0000
Email: sales@welldone.com.au
Website: www.welldone.net.au

Well Done is an Australian owned and managed contact centre specialist. Complex contact centre support is provided to State and Local Government on a National Distributed Network that offers a high level of technical and operational redundancy. We have contact centres in Melbourne, Adelaide and Nowra.