Growth stages from baby to toddler

Child Development Information System

CDIS makes the delivery of healthcare more effective and efficient – by improving safety and outcomes, expediting service delivery, maximising health care provider utilisation, and keeping costs under control, by eliminating duplicate data entry and other significant redundancies.

The system was built as part of an integrated health care solution, the Electronic Knowledge and Information Data System (eKIDS), which is interoperable with legacy and future applications. Additionally, CDIS can easily be tailored to fit your information requirements and workflow preferences.

Within a reliable and secure centralised database, functionality includes:

  • tracking client activity
  • service and history recording
  • referral workflow
  • appointment and clinical availability scheduling
  • clinical assessment
  • treatment and review
  • detailed reporting.

CDIS is compatible with existing technology and infrastructure, streamlines data collection, includes flexible reporting, and enables enhanced communication between key stakeholders and healthcare professionals, leading to happier and healthier families.

Planned system outages

Nothing scheduled.

CDIS Helpdesk

The CDIS Helpdesk is your first point of contact for assistance with CDIS services. Self-help facilities are available which may assist you in answering your query or solving your problem.

CDIS webinar series

1. Introduction (Password required)

  • Calendar overview
  • Home page
  • Duplicate tab
  • Back arrow
  • Refresh
  • CDIS HelpDesk Portal
  • Calendar icons
  • Create non-client appointment
  • Pending consultation report.
(5m 45s)

2. Search for a client (Password required)

  • State and local search
  • How to search: name. mobile, ID, address
  • Advanced search option
  • Select client
  • If client not found.
(2m 40s)

3. Create client appointment (Password required)

  • Make appointment from calendar
  • Make appointment from client screen.
(4m 46s)

4. Overview of a client history (Password required)

  • Client summary page: Update details
  • Client consent: Victorian MCH Service
  • Client relationships: Add/Create
  • Alerts/Flags
  • History & notes.
(7m 23s)

5. Consultation (Password required)

  • Commencing consultations
  • Growth details & history
  • Nutrition & history
  • Family health & wellbeing
  • Assessments: KAS & additional assessments
  • Counselling: Child and family/mother reasons
  • Recommended contacts
  • Notes: Documentation
  • Outcomes: Only for Enhanced MCH Service
  • Saving consultations: Draft and save.
(12m 17s)

7. External referral (Password required)

  • Creating an external referral from within consultation
  • Creating an external referral from child history.
(4m 55s)

8. Miscellaneous (Password required)

  • Did Not Attend from Calendar
  • Telephone consultation
  • Client Not Present
  • Add attachment
  • MCH CDIS processes
  • How to open a duplicate tab.
(9m 29s)

9. Birth notices (Password required)

  • Creating a new client history from Birth Notices received.
(5m 27s)

10. Offer of a home visit (Password required)

  • Birth notification visit
  • Offer of home visit
  • Pre-home visit safety assessment.
(4m 43s)

11. Create client record (Password required)

  • State search
  • Creating new client record when client born ineterstate, overseas or transferring in from non-CDIS council.
(4m 23s)

12. Transfer (Password required)

  • Transfer process in from a CDIs council
  • Changing internal sites
  • Open/change/close process when client moves interstate/overseas or to a non-CDIs council.
(4m 28s)

13. Stillborn (Password required)

  • All processes required to accurately document a stillborn baby.
(5m 30s)

14. Universal Active List (Password required)

  • Viewing active list by site for list of overdue KAS consults.
(2m 58s)

15. Groups (Password required)

  • Adding new group dates
  • Manage groups to add facilitators
  • Adding clients to waitlist or directly to group
  • Documenting attendance, individual observations and group notes.
(11 m 28s)

16. Enhanced Maternal and Child Health (EMCH) (Password required)

  • Referring the PCG to EMCH service
  • Assigning EMCH referral to a clinician
  • Adding children to EMCH program
  • Scheduling appointments in EMCH
  • EMCH closure.
(9m 15s)

17. Out of Home Care Program (Password Required)

  • Adding clients to Out of Home Care Program through the Internal Referral
  • Accepting the Out of Home Care Internal Referral
(4m 53s)
CDIS Webinar Collection (Password required) 

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MCH practice processes
MCH CDIS Birth Notification Process (PDF - 0.98MB)
MCH CDIS Calendar Process (PDF - 2.61MB)
MCH CDIS Child becomes a Parent Process(PDF - 585KB)
MCH CDIS Consultation Process (PDF - 952KB)
MCH CDIS Counselling & Recommended Contact Processes (PDF - 939KB)
MCH CDIS EMCH Referral Process (PDF - 1.21MB)
MCH CDIS External Referral Process (PDF - 2.10MB)
MCH CDIS Internal Referral Process (PDF - 1.79MB)
MCH CDIS Groups Process (PDF - 827KB)
MCH CDIS KAS & Additional Consultations Via Phone(PDF - 679KB)
MCH CDIS Open/Change/Close Process (PDF - 896KB)
MCH CDIS Groups Process: Initial Groups Set-up (PDF - 960KB)
MCH CDIS Sleep and Settling Initiative Process(PDF - 717KB)
MCH CDIS Transfer Process (PDF - 827KB)
MCH CDIS Out of Home Care Program Process (PDF - 552KB)
MCH CDIS Process Guidance for Information Sharing (PDF - 1.3MB)
MCH CDIS Information Sharing Correspondence Templates (PDF - 1.18MB)

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Contact the Helpdesk

  1. Log in to the CDIS Helpdesk system.
  2. Phone the CDIS Helpdesk on 1300 856 183 (recommended for urgent assistance).

Councils should designate one key MCH officer to deal with problems and to contact the CDIS Helpdesk, if necessary. This will ease the workload on the helpdesk staff by reducing multiple requests to resolve the same problem.

The CDIS Helpdesk operates between the following hours:

  • Monday to Friday: 9am to 5pm
  • Saturday: 9am to 12pm (Limited support. Support will only be available for urgent and high priority requests.)

Outside of standard operating hours, you can phone and leave a voicemail message which will be processed first thing in the morning.

Reporting critical CDIS faults after hours

Phone the After Hours On-Call Support Service on 1300 856 183.

Messages left on this service are monitored from 7am to 8am and 9pm to 10pm on weekdays. From 9am to 6pm on public holidays.

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Councils and Health Service Providers on CDIS

MCH nurses may transfer client data across to these councils who are already on the CDIS:

  • Alpine Shire Council
  • Ararat Rural City Council
  • Ballarat City Council
  • Banyule City Council
  • Bass Coast Health
  • Baw Baw Shire Council
  • Bayside City Council
  • Benalla Rural City Council
  • Boroondara City Council
  • Buloke Shire Council
  • Campaspe Shire Council
  • Cardinia Shire Council
  • Casey City Council
  • Central Goldfields Shire Council
  • Central Gippsland Health Service
  • Colac Otway Shire Council
  • Corangamite Shire Council
  • Darebin City Council
  • Frankston City Council
  • Gannawarra Shire Council
  • Gippsland Lakes Complete Health
  • Glen Eira City Council
  • Glenelg Shire Council
  • Golden Plains Shire Council
  • Greater Bendigo City Council
  • Greater Dandenong City Council
  • Greater Geelong City Council
  • Greater Shepparton City Council
  • Hepburn Health Service
  • Hobsons Bay City Council
  • Horsham Rural City Council
  • Hume City Council
  • Indigo Shire Council
  • Kingston City Council
  • Knox City Council
  • Latrobe City Council
  • Loddon Shire Council
  • Macedon Ranges Shire Council
  • Manningham City Council
  • Mansfield Shire Council
  • Maribyrnong City Council
  • Maroondah City Council
  • Melbourne City Council
  • Melton City Council
  • Mildura Rural City Council
  • Mitchell Shire Council
  • Moira Shire Council
  • Monash City Council
  • Moonee Valley City Council
  • Moorabool Shire Council
  • Moreland City Council
  • Mornington Peninsula Shire Council
  • Mount Alexander Shire Council
  • Moyne Shire Council
  • Murrindindi Shire Council
  • Nillumbik Shire Council
  • Northern Grampians Shire Council
  • Orbost Regional Health
  • Port Phillip City Council
  • Pyrenees Shire Council
  • Borough of Queenscliffe
  • Robinvale District Health Services
  • South Gippsland Shire Council
  • Southern Grampians Shire Council
  • Stonnington City Council
  • Strathbogie Shire Council
  • Surf Coast Shire Council
  • Swan Hill Rural City Council
  • Towong Shire Council
  • Wangaratta Rural City Council
  • Warrnambool City Council
  • West Wimmera Health Service
  • West Wimmera Shire Council
  • Whitehorse City Council
  • Whittlesea City Council
  • Wodonga City Council
  • Wyndham City Council
  • Yarra City Council
  • Yarra Ranges Shire Council
  • Yarram and District Health Service
  • Yarriambiack Shire Council

Eighty-one councils and health service providers are now on CDIS.

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CDIS documentation

Acceptable use case, information and privacy


Support procedure and getting started


If you wish to provide feedback regarding training, data migration or the CDIS system please use the feedback form (Word - 42KB).

Once you have completed your form, please email it to