AI Procurement Innovation

Atturra is one of Australia's leading advisory and technology services providers, helping organisations modernise, integrate, and optimise their digital ecosystems. With deep expertise across government, defence, education, utilities, financial services, and health, Atturra delivers end-to-end services that span strategy, architecture, integration, automation, AI, data, cloud and managed services.

Our teams specialise in solving complex business and technology challenges - whether modernising legacy environments, implementing enterprise platforms, accelerating cloud adoption, or enabling secure, compliant, data-driven operations. We combine strong domain knowledge with technical excellence across leading technologies including Boomi, Microsoft Azure, TechnologyOne, Aurion, Chris21, Oracle, Dynamics 365, Databricks and more.

Atturra is uniquely positioned through our focus on Local Government providing clients with strategic guidance, robust solution design and high-quality implementation capability under one roof. We focus on interoperability, integration, automation and data governance to establish scalable foundations that support transformation and AI-readiness.

With over 1300 specialists locally based across Australia and New Zealand, we pride ourselves on being a trusted partner—collaborative, transparent, and committed to long-term client success. Our work consistently drives improved efficiency, reduced technical debt, better insights, and uplifted digital experiences.

Contact: Nathan McKenzie, Sales Executive
Phone: 0434 322 205
Email: Nathan.McKenzie@atturra.com

Learn more:

• Atturra ePlanning Solution - Connecting NSW Councils to the DPIE Portal (YouTube)

Case Study: AI-Powered DA Automation Across 13 Councils

Atturra delivered an AI-enabled Development Application (DA) automation platform for thirteen councils, replacing manual pre-lodgement, data entry, and assessment bottlenecks with a scalable, API-driven framework.

Built on the Boomi AtomSphere Platform—using Boomi Integration, API Management, Boomi AI, and TechnologyOne—the solution standardised end-to-end DA processing and eliminated re-keying, document handling effort, and integration maintenance.

Key AI capabilities included AI-assisted mapping between Planning Portal payloads and TechnologyOne schemas, AI-driven error diagnosis for rapid issue resolution, and AI-powered runtime optimisation that reduced failures and improved throughput. Councils achieved 20–45 minutes saved per application during pre-lodgement, 1–2 days faster initial assessment, 40% fewer runtime incidents, and significantly lower troubleshooting effort.

The framework was deployed using a shared multi-tenant model, enabling common templates, centralised support, continuous compliance, and ongoing AI-driven monitoring. The result is a repeatable, low-cost, high-reliability approach to DA automation.

Centelon is a diversified, Australian-grown technology group founded in Melbourne in 2016, delivering enterprise-grade IT consulting, managed services and AI-powered product solutions including its zero-code Metiz platform to public sector and regulated industries globally.

Through its Public-Sector business unit, Centelon specialises in transforming legacy, manual and paper-based workflows into secure, automated and auditable digital systems with full respect for privacy, compliance and human oversight.

With decades of cumulative expertise across CRM, data management, AI, automation and full-stack integration, Centelon enables Federal, State Government department, and local councils to streamline complex regulatory and citizen-facing processes.

The Metiz platform brings forward-looking capabilities from document classification, NLP-powered analysis, automated report drafting and secure communications to workflow orchestration and system integration allowing councils to deploy AI-augmented planning, compliance and service delivery with minimal technical overhead, full data governance and configurable controls.

Metiz has been acknowledged by industry leading Analyst firms and respected industry bodies such as Everest Group and CIO Review. The platform was positioned as a Major Contender in the Everest Group Process Orchestration PEAK Matrix Assessment 2025 and recognised by CIO Review as the Top AI Zero-Code Automation Solution for 2025.

Contact: Anand Narayanswami, Chief Executive Officer
Phone: 0400 696 047
Email: anand.narayanswami@centelon.com

Case Study: Integrating Workflow Automation and AI to Streamline End-to-End Assessment Processes

A leading organisation partnered with Centelon to transform its fragmented, manual processes into an integrated, AI-augmented workflow ecosystem using the Metiz zero-code platform.

The organisation faced inefficiencies across document intake, routing, communication, and case assessment—issues equivalent to those experienced by Victorian councils in statutory planning.

Centelon implemented end-to-end workflow automation combined with targeted AI augmentation. Incoming documents were automatically classified, validated, and routed to the right teams. AI extracted key information to pre-populate assessment fields, while automated logic triggered referrals, reminders, and notification workflows. NLP summarisation synthesised complex submissions, and AI-assisted drafting produced consistent, template-aligned reports and correspondence.

Through API-first integration, Metiz connected with existing enterprise systems, reducing duplicate data entry and creating a unified flow of information. Planners retained full control over decisions, supported by AI-generated insights, context highlights, and quality checks.

The initiative reduced administrative workload by 50%, improved transparency, and delivered faster, more predictable turnaround times. The approach demonstrates how councils can adopt AI safely—starting with workflow automation, layering AI where maturity allows, and ensuring human oversight throughout. This directly aligns with MAV's recommended tiered implementation pathways.

Datacom has over 60 years experience delivering technology solutions with a dedicated Local Government division and a proven track record in planning, regulatory, and public sector transformation.

Digital Frontier Partners (DFP) is an Australian advisory firm that helps local governments move from experimentation to secure, scalable AI embedded in day-to-day operations. Our AI OS Framework aligns AI initiatives with council strategy, risk settings and statutory responsibilities, so each use case is built on robust governance, architecture and data foundations.

We focus on three core capability areas for LGAs:

• Cybersecurity and AI monitoring – AI threat modelling, guardrails, policy enforcement and ongoing monitoring to protect sensitive information and maintain compliance.
• AI solutions for workforce optimisation and workflow – optimisation of rostering, scheduling and case allocation, plus workflow automation that frees staff to focus on higher-value community outcomes.
• Enterprise-grade knowledge agents – council-specific AI agents over planning schemes, policies and procedures, delivering accurate, auditable answers for staff and service teams.

DFP's team brings deep experience in local government, digital transformation and data, delivering practical AI outcomes that support safer, more efficient and more accountable council services.

Contact: Chris Stevens, Chief Executive Officer
Phone: (03) 9016 7891
Email: Chris.Stevens@digitalfrontierpartners.com

Case Study: Government-Grade AI for Cemeteries: How GMCT Modernised ROI Transfers with Digital Frontier Partners

The Greater Metropolitan Cemeteries Trust (GMCT) manages 19 active cemeteries across Melbourne and is responsible for accurate, perpetual record-keeping under the Cemeteries and Crematoria Act. A critical component is managing Rights of Interment (ROI) transfers – a complex, high-risk process that was historically manual, dependent on a small group of specialists and exposed to bottlenecks.

GMCT engaged Digital Frontier Partners (DFP) to design an enterprise AI solution to streamline ROI transfers, improve compliance and enhance service to families. DFP worked with GMCT to identify and structure key documents, policies, FAQs and historical contact centre queries, using these to train and test an AI model capable of handling both common and complex questions.

The solution was deployed in a secure Azure environment to ensure data sovereignty and alignment with state and federal privacy and data protection requirements. Responses were iteratively refined to provide concise summaries with optional detail, making the tool practical for frontline and back-office staff.

The AI has reduced processing delays, centralised critical knowledge and lowered key-person risk. Families now receive more consistent, accurate information, and GMCT has a proven foundation for expanding AI into additional use cases. The initiative has strengthened GMCT's standing as a forward-thinking public sector organisation in the use of AI for complex statutory processes.

Learn more:

• Case Study: Digital Frontier Partners and The Greater Metropolitan Cemeteries Trust (YouTube)

DXC is a leading enterprise technology and innovation partner delivering software, services, and solutions, with 120,000+ professionals across 60+ countries.

In Australia and New Zealand, our technology and industry experts deliver solutions to clients across government, defence, banking, energy, telecommunications, insurance, and education.

Our AI Engineering & Solution teams design, operate, and govern technology-agnostic AI/ML solutions, seamlessly integrating AI with existing systems and providing strategic advisory services. At the core of our Agentic solutions is the DXC AI Workbench, an open-source platform for AI development and execution.

DXC combines AI capabilities across software and solutions including Data & AI, Consulting, Microsoft, SAP, Oracle, ServiceNow, Salesforce, Cloud, and Cybersecurity. Through our 200+ technology partners, we access leading expertise in AI, Data Science, and Robotics.

We deliver measurable outcomes such as automated claims processing, AI-driven support agents, GenAI platforms and predictive maintenance to help councils manage critical functions.

For local councils, our AI Engine and Workbench accelerates digital transformation by automating processes, managing billing support and connecting siloed systems—from finance to HR—into a unified data ecosystem. This enables better decisions, improved citizen engagement, and optimized resource allocation.

Contact: Wil Ho, Head of AI Architecture and Engineering, Australia & New Zealand
Phone: 0413 272 696
Email: Wilson.Ho@DXC.Com

Learn more:

• DXC Technology

• Turning AI Potential into Performance

Case Study: DXC AI Workbench and Ferrovial

DXC's AI Workbench is a Generative AI toolkit and accelerator designed to simplify and speed up the creation of agentic workflows.

By providing pre-built frameworks, libraries, observability, and intuitive UI components, it enables rapid prototyping and deployment for both technical and non-technical users. This means councils can quickly implement AI-driven solutions without heavy upfront investment or vendor lock-in, through DXC AI Workbench's open-source foundation and support for emerging standards like MCP and A2A protocols.

Co-developed with Microsoft and Ferrovial—a global operator of critical public infrastructure—the platform, code-named Quercus, now powers multiple AI agents across regulated environments, including field safety, compliance assessments, and document intelligence. This real-world success demonstrates the Workbench's ability to deliver secure, scalable, and auditable AI workflows in complex public-sector contexts.

For local councils, these capabilities translate into faster innovation, reduced operational costs, and improved governance. Councils can leverage modular architecture and vendor-agnostic integration to connect siloed systems, automate compliance processes, and enhance citizen services. The result is a future-ready platform that supports transparency, efficiency, and smarter decision-making—critical for councils striving to deliver better outcomes for their communities.

For over 25 years, E-VIS has partnered with the Victorian local governments to deliver trusted, scalable digital solutions. Today, more than 30% of Victorian councils rely on the Greenlight platform to manage complex planning, building, environmental health, local laws, asset protection, and other regulatory business processes.

Greenlight AI supports planning permit applicants from the very first interaction—providing intelligent guidance through an interactive chatbot, clear explanations of application requirements, automated document identification, complex fee calculations, and built-in health checks to ensure applications are complete and accurate before lodgement.

For planning teams, Greenlight AI streamlines post-lodgement assessment by automating permit trigger identification, recommending relevant referral agencies, collating submissions, and assisting with delegate report generation. The platform brings together critical application information—including site analysis, referral responses, submission summaries, and recommendations—so planners can spend less time on administration and more time applying professional judgement.

By integrating practical, secure, and Victorian-context-aware AI, Greenlight helps councils reduce rework, meet statutory KPIs, and deliver faster, more consistent planning outcomes for their communities.

Case Study: Greenlight AI Streamlining Planning Permit Lodgement & Processing

The Challenge

Victorian councils face immense pressure to reduce application turnaround times.

Efficiency is often hindered by "poor quality" lodgements and the administrative burden of manual pre-assessments. Planners frequently spend more time identifying, reviewing submitted applications, requesting fees and managing RFIs than performing professional merit assessments.

The AI Solution An AI-Powered Planning Co-Pilot

We implemented an end-to-end AI capability designed to support both the applicant and the planner through three key stages:

1. Smart Lodgement Guidance (The Applicant Experience)
Instead of a static form, applicants use an AI-assisted interface that provides real-time validation.

• Capability: The system assists with description refinement and smart fee calculations.
• Outcome: Ensures applications are "decision-ready" the moment they are submitted, significantly reducing the need for initial RFIs.

2. Instant Pre-Assessment (The Triage Phase)
Once lodged, the AI performs an immediate analysis of the submission.

• Capability: It automatically identifies permit triggers, zones, overlays, referral recommendations, while flagging any missing documentation.
• Outcome: Planners receive an executive-level summary of the application, allowing them to bypass administrative data-entry and move straight into professional judgment.

3. Accelerated Delegate Reporting (The Assessment Phase)
The platform assists in the heavy lifting of report drafting while preserving full planner oversight.

• Capability: AI predicts referral requirements and generates a first-draft delegate report by synthesizing application data, collating all required information and providing recommendation based on historical planning patterns.
• Outcome: Reduces the time taken to produce consistent, high-quality reports, clearing bottlenecks in the final approval stage.

The Outcomes: Strategic Value for Council

By integrating AI into the planning workflow, councils achieve measurable improvements in service delivery:

• Increased Efficiency: Reduced manual handling of documents and automated trigger identification accelerate the assessment clock.
• Better KPI Performance: Fewer RFIs and faster report generation help Councils meet and exceed statutory timeframe targets.
• Focused Decision-Making: By automating repetitive administrative tasks, planners can refocus their expertise on high-value urban design and community outcomes.

Learn more:

• Case Study: Greenlight AI Streamlining Planning Permit Lodgement & Processing (PDF - 363KB)

Enterprise AI helps councils unlock the power of Artificial Intelligence without the complexity. Our platform empowers anyone, regardless of technical background, to identify the best opportunities for AI and act on them using simple tools built with robust guardrails.

Our flagship product, DAISY, delivers AI-powered support across the entire Development Application process - for both applicants and council planners. As the winner of the 2025 Planning Institute of Australia Award for Innovation in Planning, DAISY is already transforming how councils work.

Early Adopter councils have achieved a 20% improvement in assessment timeframes within just six months of go-live, while improving application quality and freeing Duty Planners from repetitive, time-consuming tasks.

Like all Enterprise AI products, DAISY is available 24/7 with multilingual chat and voice functionality, complete audit trails, and full citations - delivering inclusive, accessible service with 100% safety built by design.

Alongside our partners, ADAPTOVATE, Civica and Gadali, we work with councils of all sizes, providing the confidence and capability to adopt AI responsibly and effectively.

Our mission is simple: make AI simple, accessible, and trusted - so councils across the globe can drive real value for their communities.

Contact: James Masella, Director, Growth and Partnerships
Phone: 0416 005 006
Email: James.masella@enterpriseaigroup.com

Case Study: Wingecarribee Shire Council's AI Assistant (DAISY)

In 2025, Wingecarribee Shire Council (NSW) launched DAISY - an AI assistant for residents and planning staff - as part of a NSW Government-supported reform program to modernise its development application (DA) process, where average assessment times had reached 238 days.

What DAISY does:

Available 24/7 via the council website, DAISY explains planning rules in plain language, identifies relevant controls and documentation, pre-vets submissions, and helps residents navigate the NSW Planning Portal - all while keeping professional planners in the decision-making seat

Results within 6 months:

• Assessment timeframes improved by 19%
• On-time determinations rose from 29% to 47%
• Front-of-house enquiry time reduced by ~30%
• 49% of enquiries handled outside business hours.

What made it work:

Technology alone didn't drive these results. Success came from structured change management, staff training, robust data integration across planning controls and hazard layers, and transparent governance - demonstrating that AI reform is as much an organisational challenge as a technical one.

Forecaz is an award winning SaaS platform that helps governments and utilities predict the future growth of cities and the demand that growth places on infrastructure and resources.

Local governments face a real problem. State population targets are aggressive, infrastructure costs are high and skilled planners are scarce. Forecaz addresses this directly by giving in-house teams the tools to produce reliable, evidence-based forecasts without specialist modelling expertise.

The platform combines geospatial analytics, AI, and planning expertise to automate urban growth modelling and demographic forecasting. Forecaz transforms complex data into clear, actionable insights, enabling smarter investments, more sustainable development, and better outcomes for communities. Planners can test rezoning scenarios or new service areas, then link those forecasts directly to demand for transport, and other infrastructure.

Forecaz delivers a comprehensive suite of products and services:

Forecaz Platform (SaaS): A cloud-native solution utilising spatial services and Machine Learning to generate granular, parcel-level growth forecasts.

Data Transformation Services: preparing and managing the spatial datasets that feed accurate growth models from your planning schemes, structure plans, and development activity.

Infrastructure Demand Forecasting: converting dwelling, population and floor area projections into demand on networks, such as roads and community services.

Implementation & Support: "Quick-Start" model configurations for rapid deployment, alongside comprehensive training and a manned service desk.

Contact: Bradley Rasmussen, CEO & Principal Consultant
Phone: 0419 738 378
Email: bradley@forecaz.com

Case Study: AI-Powered Planning for the City of Gold Coast

Facing a population surge to over one million residents by 2050, the City of Gold Coast (CoGC) partnered with Forecaz and Griffith University to develop the Planning and Urban Growth (PUG) model. Built on the Forecaz platform, this AI-powered solution reconciles "top- down" regional targets with "bottom-up" land capacity to guide sustainable infrastructure investment.

The model introduces three core innovations:

1. Unique Zone Identifiers (UZI): Replaces flat zoning with composite codes capturing over 300 combinations of height, density, and precinct rules to create a "planning DNA" for every parcel.

2. Local Planning Areas (LPA): A flexible mechanism to accurately model complex exceptions like master-planned communities.

3. Constraint Level Factors: Replaces binary "build/no-build" assumptions with realistic percentage-based yield reductions for environmental factors.

Leveraging geospatial analytics and Artificial Intelligence, the model accurately predicts development propensity and sequencing. Independently validated by the Queensland Government, the PUG model now underpins CoGC's Local Government Infrastructure Plan (LGIP), ensuring capital spending aligns with actual growth.

Learn more:

• Engineering for Public Works. Issue No.23. September 2021 (PDF - 12.4MB)

MapAI is an Australian leader in geospatial innovation, revolutionising how councils interact with spatial data through AI-powered solutions. MapAI enables users to ask complex location-based questions in plain language and receive instant, accurate answers.

Recognized among the Global Top 100 Geospatial Companies of 2025, MapAI's core mission is to make spatial insights accessible to everyone—reducing query times from days to seconds.

Its platform features a conversational AI interface, real-time analysis, and seamless data integration, all under a security-forward approach that ensures data sovereignty.

MapAI serves diverse sectors including local government, utilities, urban planning, and geospatial platforms, supporting applications from operational queries to strategic planning.

Backed by strategic partnerships with FrontierSI, UNSW, Archistar, and PEXA, and supported by Australian Government funding for the $6.5M Urban Copilot initiative, MapAI combines research excellence with proven scalability. By empowering non-technical users and accelerating decision-making, MapAI is shaping the future of location intelligence.

Case Study: Finding the Right Site, with Geelong Council

MapAI answers "where" questions—such as: Where is the best site for a new store? Where are properties impacted by flood zones in this suburb? Where can I park in a disabled car park within 200m of a given property address for at least 90 minutes?

MapAI delivers answers immediately, with no need to know ArcGIS, QGIS or how to write SQL code, and no need to wait days for the GIS team to respond. Simply ask the question and receive an answer as a map and text straight away. In this example, finding properties of a certain size and proximity to the Lara train station is as easy as asking a couple of questions.

Learn more:

• Finding the Right Site, with Geelong Council (YouTube)

Future Data Sense Technologies (Fedasen) is an Australian technology company transforming the management of roads, footpaths and roadside infrastructure through cutting-edge artificial intelligence, machine learning and geospatial technologies.

Since 2015, we have pioneered automated asset identification and condition assessment, and vectorisation across road networks, delivering scalable, high-precision infrastructure management solutions for councils and transport authorities.

Our flagship platform, FiRA (Fedasen Intelligent Road Analyser), combines high-resolution mobile mapping, GNSS/IMU positioning and AI vision to deliver automated detection, classification, condition assessment, measurement and vectorisation of road and roadside assets. FiRA automatically detects and geo-references a vast range of road, roadside and pathway assets and defects using over 2,300 fine-tuned AI models.

Together with our enterprise platform FAMS (Fedasen Asset Management System), we provide a "system + data" service: updated GIS asset registries, condition ratings, change detection and tools for predictive maintenance and planning. Building on this foundation, FeCo (Fedasen Copilot) is our agentic AI platform that sits over council systems to provide natural-language search and automated reporting. For the MAV AI Register, we are adapting FeCo into a Statutory Planning Copilot, aligned with MAV's AI in Planning Use Case Library and designed to support planners with strong human oversight, auditability and compliance with Victorian planning and AI ethics frameworks.

Contact: Rastin Zarrin, Solution Delivery Lead
Phone: 0435 800 381
Email: rastin@fedasen.com.au

Learn more:

• Fedasen Future Data Sense Technologies

Case Study: Scalable, Secure GenAI for Regulated Asset Management and Spatial Infrastructure Systems

Fedasen Copilot (FeCo) is a generative AI platform that enables natural language interaction with complex organisational data across transport, planning, asset management, and regulatory domains.

Built on domain-specific LLMs, multi-agent architectures, and technologies like RAG and geospatial AI, FeCo delivers accurate, referenceable responses through a conversational interface. Key features include multimodal data processing, customisation, embedded security, and scalable integration. FeCo supports continuous improvement via real-time knowledge base updates, confidentiality tagging, and HITL reinforcement learning. Role-based workflows and moderated approvals ensure FeCo's compliance and accuracy.

KAIS Talk, built on Fedasen Copilot (FeCo), is a GenAI-powered conversational interface for Brisbane City Council's Kerbside Asset Information System (KAIS). It enables staff to interact with complex datasets—covering parking management, traffic signage, pavements, and line markings—using natural language, removing the need for technical queries. KAIS Talk supports queries from simple lookups to advanced analytics, delivering outputs as text, reports, or dashboards, with persistent chat history and iterative refinement for better decision-making. It also analyses detailed parking plan data, including geospatial coordinates, asset types, and utilisation metrics.

An intelligent feature identifies unallocated parking areas for potential new spaces, leveraging regulatory standards and existing parking zone datasets to provide data-driven recommendations for strategic planning.

Generation-e is a leading Australian and New Zealand modern workplace and AI solutions provider, helping organisations—especially local governments—transform the way they work through intelligent automation, secure collaboration, and human-centered technology design. With over 20 years of experience delivering Microsoft-based cloud, voice, and workplace platforms, we specialise in guiding councils through practical, safe, and scalable AI adoption.

Our services span AI strategy and governance, workforce readiness and training, statutory planning automation, Microsoft 365 Copilot enablement, modern collaboration solutions, and fully managed support. We help councils streamline high-volume manual processes, improve planning assessment workflows, strengthen data governance, and unlock meaningful time savings for staff.

Through our AI Accelerator programs, we work closely with councils to build capability, reduce risk, and deliver measurable outcomes—from increasing planning team efficiency to improving customer service and workforce productivity. Our team combines deep technical expertise with a strong understanding of local government needs, ensuring solutions are compliant, secure, and community-focused.

Generation-e partners with councils at every stage of the journey—from early exploration through to implementation and continuous improvement—empowering teams to confidently leverage AI to support sustainable growth and smarter service delivery.

Contact: Ben Tesoriero, Head of Sales
Phone: 0477 731 842
Email: ben.tesoriero@generation-e.com.au

Learn more:

• Generation-e

• Why Generation-e? (PDF - 48.7KB)

Case Study: City of Mitcham

The City of Mitcham set a CEO-level mandate to introduce AI across council, with a clear goal: build real capability, not just deploy licences. Staff needed confidence using AI tools, supported by strong privacy, governance, and security controls.

Mitcham partnered with Generation-e to co-design an AI Accelerator program combining education, hands-on experimentation, and governance uplift. Instead of generic training, the program focused on demonstrating how AI could support real council workflows—from drafting communications to structuring reports and accelerating planning tasks.

Staff engagement was high. Through online sessions, interactive workshops, a Prompt-a-thon, and an Agent-a-thon, teams quickly moved from curiosity to practical use. Employees reported improved productivity, better structure in their work, and a willingness to experiment with AI safely.

Alongside capability building, Generation-e worked with IT to strengthen governance frameworks covering data access, privacy controls, conditional access, and Microsoft Purview and SharePoint Advanced Management. This balance of innovation and guardrails created a trusted foundation for scaling AI across the organisation.

Mitcham's leadership, clarity of mandate, and structured approach earned sector recognition, receiving an LGITSA Award for Innovation in AI. The council now has a clear roadmap to continue advancing responsible, impactful AI adoption.

KPMG is a global network of professional firms providing a broad range of audit, advisory and technology implementation services across all industries, including the public sector.

For Local Councils in Victoria, we bring:

Deep local government knowledge and insights: We have deep experience working with councils across the country, and we understand local government pressures, requirements and systems. We know that a one size fits all approach doesn't work; we seek to provide a tailored approach to each client.

Integrated and experienced in-house AI, local government and planning capability: We have statutory planning, strategic planning, local government and AI specialists working together to develop the best tools to support you. Our integrated expertise means solutions are not just technically robust, but aligned with Council-specific requirements and statutory planning processes.

Proven AI solutions: Our proven track record includes AI readiness assessments, immersive AI training and digital badges, and fit for purpose AI solutions that delivered immediate business value and measurable ROI.

Responsible and safe use of AI: KPMG Australia was the first company in the world to be ISO 42001:2023 certified (AI Management System). Our use of AI is ethical, our use of data is secure, and our approach is trusted.

Contact: Shane Lyell, Partner
Phone: 03 8663 8551
Email: shanelyell@kpmg.com.au

Case Study: AI Marketplace

KPMG is currently working with six Victorian Local Councils to develop a market leading AI Marketplace.

The collective vision for the AI Marketplace is to create a sector-wide platform where councils can access, share and implement AI assets that are purpose-built for local government. Councils collectively drive the requirements, priorities and roadmap, ensuring solutions are tailored to real-world needs and deliver amplified, tangible value.

The marketplace is owned and led by councils, but enabled and governed by KPMG. This model brings together the strengths of sector collaboration and expert oversight, fostering economies of scale, robust standards and shared learning. Councils can confidently collaborate, share best practice and accelerate digital transformation, knowing that the marketplace is secure, sustainable and aligned to their needs.

The pilot phase is well underway, with an initial five use cases currently in the Develop phase, with councils actively involved in co-designing solutions and shaping the marketplace model. Alongside this, participants are engaging in executive-level responsible AI training and helping to establish the governance and operational frameworks required for success.

MyLot is an Australian-born AI-powered technology platform that simplifies town planning for councils, residents, and developers. Our platform, co-designed by Victorian councils is designed to support planning teams with managing high volumes of enquiries, streamline the planning application process, and remain responsive to Victorian planning reforms:

myLotENQUIRE provides instant, personalised permit guidance to residents via a 24/7 multi-lingual chatbot

myLotCHECK Allows town planners to immediately ingest planning application materials, check them for completeness & conflicting info, and draft RFI responses... in minutes

myLotASSESS Automates and streamlines the development assessment process, accelerating planner assessments by up to 3X

MyLot's techology is completely unique and already in-use with over 13 Councils here in Victoria.

Contact: Harvey Dixon, Sales Director
Phone: 0478 795 085
Email: harvey@mylot.ai

Learn more:

• myLot: AI planning & building tools for Australian councils

Case Study: Yarra Ranges Planning Enquiries Tool Implementation

A shortage of planners, complex planning controls and population growth in Yarra Ranges Shire significantly increased the number of enquiries and planning applications, resulting in extended timeframes and frustrated applicants and planners.

Yarra Ranges Shire Council partnered with Australian delivery partner myLot, with funding from the Digital Planning Grants program, to co-design a world-first online tool using generative AI technology to address poor applicant experience and improve the quality of planning applications.

The new tool enables customers to input information about their project, intuitively navigate complex planning rules and speed up the preparation of assessment-ready applications. By providing tailored guidance for applicants and linking directly to the Planning Scheme, the technology enhances accuracy, reduces processing times, and lightens council staff workload.

Other Victorian councils will also be able to take advantage of the progressive AI technologies developed under this groundbreaking project. AI technology integrates successfully into Statutory Planning functions to significantly improve customer experience and reduce the workload on Council staff, facilitating timely, quality planning outcomes.

Objective is an Australian global software company with deep expertise in local government and over 250 Australian council customers, including more than 60 councils across Victoria. We deliver purpose-built software that helps councils modernise statutory and strategic planning, regulation, and information management while improving transparency and community outcomes.

With a strong understanding of Victoria's planning framework, our solutions support consistent, compliant and efficient decision-making. Objective Build is our next-generation AI-powered planning permitting platform, designed to streamline permit workflows and improve collaboration across planning teams and referral authorities. Objective Trapeze supports statutory planning and spatial analysis, while Objective Keyplan powers the Victorian Planning Schemes for all councils, providing a single, authoritative source of planning controls and policy.

We also provide secure enterprise information and records management through Objective Nexus and Objective 3Sixty, alongside Objective Connect, which enables secure external collaboration and file sharing with applicants and other council customers.

Supported by local implementation expertise, cloud hosting, training and ongoing support, Objective helps Victorian councils reduce manual effort and deliver faster, more consistent outcomes for their communities.

Case Study: AI-Enabled Vetting of Building Consent Applications in New Zealand

Across over 40 New Zealand councils, Objective Build has introduced AI-driven vetting to streamline the initial review of building consent applications.

Traditionally, council officers spent significant time manually checking application packs for basic completeness—verifying file naming, ensuring file types match their content, confirming plan features such as north points and scale bars, and identifying key project participants.

Objective Build's AI module now performs these checks automatically within seconds. When applicants upload plans, the system analyses each file to confirm its naming convention aligns with the actual content. It detects essential plan elements—including scale, orientation, and drawing type—to flag missing or inconsistent information early.

Objective Intelligence within Objective Build also extracts participants such as owners, agents, and designers directly from the documentation, and pre-populates these details into the application form, reducing manual data entry and improving accuracy.

Councils report faster vetting times and fewer incomplete applications progressing to processing teams. Applicants benefit from immediate feedback and fewer RFI cycles. By automating this first layer of quality control, Objective Build enables building control teams to focus on technical checks, improving throughput and overall service performance.

Portable is Australia's leading innovation partner for public good, developing powerful services for the public and the people who serve it. The most innovative technologies and design thinking strategies behind public services are made at Portable.

We've built the backend for the largest tram network in the world, brought the power of artificial intelligence to family law, and designed API architecture for supreme courts and parliaments. We combine technical rigour with deep collaborative design and engagement to deliver products that meet proven needs, and exceed the highest standards of security and regulation.

Portable's team of 50+ is stacked with rare multi-hyphenates dedicated to bringing cutting-edge technology and design thinking to areas of acute social need. When curating a team, we unite subject area specialists who understand the problem, and people with the right technical capabilities to solve it.

Portable's collaborative design process is purpose-built for impossibly complex conditions. From lived experience research that reveals human realities on the ground, to interactive alignment workshops that unite stakeholders around a common design strategy, we run the right set of collaborative processes before writing a single line of code. The result: solutions that are perfectly tailored to both operator and audience.

Contact: Lauren Briggs, Strategic Partnerships and Engagement Specialist
Phone: 1300 323 179
Email: lauren.briggs@portable.com.au

Case Study: Unlocking the Potential of AI in Statutory Planning for Victorian Councils

Portable partnered with MAVLab and the City of Greater Dandenong to co-design a sector-wide roadmap for the responsible use of AI in statutory planning. This collaboration engaged 70% of Victoria's councils, more than 250 professionals, 18 technology vendors, and 21 experts across planning, law, ethics and procurement.

The project addressed a growing demand to explore AI amidst housing pressures, staff shortages and regulatory reform—yet also recognised the sector's limited readiness, lack of governance frameworks, and unclear pathways for safe implementation.

Through co-design workshops, sector-wide surveys and expert engagement, the project delivered:

• A landmark insights report with 50+ real-world use cases
• A practical AI Use Case Library
• A flexible, tiered procurement framework
• A "compliance by go-live" vendor pre-qualification model.

These outputs help councils navigate AI adoption with care, transparency and legal integrity, focusing on enhancing—not replacing—human planning expertise.

Learn more:

• Unlocking the Potential of AI in Statutory Planning for Victorian Councils

ReadyTech (ASX:RDY) is a leading Australian technology company delivering mission-critical SaaS solutions to defined markets where we hold deep domain expertise. With a people-centric approach, we design technology that drives measurable outcomes and helps local communities thrive.

Our Government segment brings together several strategic acquisitions—IT Vision, Open Office and Open Windows—each with more than 30 years' experience delivering enterprise solutions to Australian Local Government. This combination created a unique blend of strengths, long-standing relationships, and specialised capability across the full spectrum of council operations.

We remain focused on the people and communities our customers serve. Our commitment is to deliver innovative enterprise software tailored to the distinct needs of Local Governments. As councils shift toward customer-centric digital services, we continue to modernise and evolve our products, services, and organisational capability to support that transition.

Today, ReadyTech employs more than 600 professionals across Australia, New Zealand and the UK, including over 160 specialists dedicated to Government. We are proud to support 290 Government customers—representing 51% of the Australian Local Government market.

With an extensive local presence and deep operational understanding, ReadyTech is a trusted partner for councils seeking modern, connected, community-focused digital solutions.

Contact: Zach West, Product Manager
Phone: (03) 9738 2500
Email: zachariah@readytech.io

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• ReadyTech

Case Study: Burwood Council Leading the Future of Statutory Planning with Planner Assist

Burwood Council is a culturally diverse and rapidly growing municipality located between the Sydney CBD and Parramatta. Covering 7 square kilometres and home to more than 40,800 residents, the council is managing significant urban growth, rising infrastructure demand, and an increasing volume of development activity across the Inner West. With the population forecast to nearly double by 2036, pressures on planning services continue to escalate, making modernisation essential.

Across Australia, growing development activity is placing increasing pressure on council assessment teams. Planners work within a landscape shaped by increasing expectations for digital services, repetitive compliance checks, applications lodged with missing information, and growing demand that stretches traditional resourcing models.

Planner Assist is an AI-powered assessment tool built specifically for council planners. It reduces administrative load and strengthens assessment quality by providing structured, transparent support across the development application process—without replacing professional judgement. By checking documentation completeness, surfacing relevant planning controls, and highlighting compliance considerations early, Planner Assist helps planners progress applications faster and more consistently.

In July 2025, Burwood partnered with ReadyTech to run a controlled pilot using real development applications. Planners highlighted early validation, legislative clarity and drafting efficiency as standout benefits:

"A really great tool to pick up any missing documents, which is a big thing that really delays applications once they've been launched."

"It is really good… picking up all the different legislation so you don't need to look at those things."

Following the successful pilot, Burwood Council made the decision to formally adopt Planner Assist, with full production go-live in December 2025. As an early-adopter council, Burwood will work closely with ReadyTech to evolve the platform's assessment intelligence, advance AI-assisted co-authoring, and deepen NSW Planning Portal integration.

Revium is a Melbourne-based, Australian-owned Digital & AI Consultancy with over 20 years' experience delivering secure solutions for government and regulated sectors. ISO 27001 certified and Carbon Neutral, we specialise in helping councils move from AI exploration to embedded, compliant delivery.

Key Products and Services:

AI Toolkit Platform: A proprietary, secured implementation of LibreChat hosted entirely onshore. It provides a safe, isolated environment for councils to build and deploy AI agents while ensuring data sovereignty.

AI Kickstart Program: A structured four-week engagement delivering governance frameworks, staff education, scoping workshops, and bootstrapped AI pilots.

AI Momentum Program: A tiered managed service (Lite, Core, Accelerate) providing ongoing support, backlog management, and agent refinement to ensure sustainable adoption.

Advisory & Integration: Strategic consulting, compliance mapping, and custom integration with council systems to automate planning and administrative workflows.

Contact: Chris Joyner, Client Services Director
Phone: (03) 9429 2000
Email: chris.joyner@revium.com.au

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• Revium: Kickstart your AI Journey

Case Study: AI Adoption at Queanbeyan-Palerang Regional Council (QPRC)

QPRC engaged Revium to accelerate their AI capability safely and effectively. Through our structured AI Kickstart Program, we delivered a four-week engagement encompassing governance reviews, staff education, and hands-on "bootstrapping" workshops.

Using Revium's secure AI Toolkit platform, council staff co-designed and piloted AI agents specifically for statutory planning report drafting and customer enquiry triage. The program delivered immediate, measurable impact:

• 83% of participants reported significantly more confidence using AI.
• 92% identified AI as being highly valuable to their roles.
• Over 90% indicated a strong inclination to adopt AI in their daily work.

Following this success, QPRC transitioned into Revium's ongoing AI Momentum Program. This managed service now supports the Council in refining these pilots, managing their AI backlog, and embedding compliant AI agents into business-as-usual workflows to ensure sustainable adoption.

Symphony3 is a technology consultancy helping organisations turn artificial intelligence into practical outcomes. We deliver AI-enabled solutions across advisory, systems integration, websites, and online forms, connecting data, automation, and user-centred design to improve decisions and services. Our work bridges strategy and delivery, ensuring technology is scalable, ethical, and built for real-world use.

Contact: Julie Gentle, Business Support Manager
Phone: 0417 177 140
Email: jgentle@symphony3.com

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• Symphony3

Case Study: Warrnambool Infringement Appeal Reviews

Sitting on Australia’s south-west Victorian coastline, Warrnambool is a city of around 35,000 residents. During summer, the city attracts many visitors, resulting in increased volumes of infringement appeal reviews for council to manage.

Challenge:

Council officers reviewed appeals submitted via online and handwritten forms, checking multiple systems (payment machines, offence records, legislation) manually. Officers also interpreted laws and applied discretion consistently while managing growing volumes within statutory timeframes. The process was slow, manual and cognitively demanding, consuming an estimated 19–25 weeks of staff time each year and often not within the specified timeframe.

Solution:

Symphony3 designed and delivered a purpose-built infringement review agent, combining AI and integration technologies. The system gathers data using the SmartGlue integration platform, interrogates the data against legislation using Amazon Bedrock Agent, and produces a recommended outcome. It documents its reasoning for the outcome and generates a draft response letter which officers can review, approve and send back to the customer.

Results:

• Review time reduced from minimum 25 minutes to circa 5 minutes per appeal.
• Elapsed time reduced from 90 days to 2 days.
• Equivalent to approximately 1,000 hours saved of an Officer’s annual workload.
• Officers freed up to focus on out of field tasks.