Case Study
Marie and her family moved to Australia seeking a fresh start after fleeing their home country, but they encountered significant challenges adapting to cultural differences and the education system. Her children faced language barriers and difficulties in making friends, while Marie's ill health required intervention, leaving her feeling isolated.
Fortunately, the Child Information Sharing Scheme empowered local professionals to collectively tailor support specifically to the needs of Marie and her family.
Despite initial hardships, their resilience and the community's support enabled a successful transition, reinforcing the importance of connection when adapting to new environments.
To gain a deeper understanding of Marie's experience, explore the resources below, including a written case study, the video Voice of the Parent, and the upcoming animation The Voice of the Child.
Written Case Study
The written case study below showcases the various ways colleagues and professionals work together effectively.
It highlights the importance of cross-sector collaboration in education, healthcare, social services, and community organizations.
By working together, these teams improve outcomes, create safer environments for children, strengthen family connections, and promote community resilience.
CISS CALD Case Study (PDF - 3.94MB)
The "Voice of the Parent" video was created alongside the written case study above
This video highlights how CISS facilitates early intervention, improves service coordination, and ensures children receive timely care.
Through Marie’s it showcases the collaboration of professionals across health, education, and social services as they provide essential support for her and her children.
By working together, these professionals enhance outcomes, create a safer environment for children, strengthen family bonds, and foster community resilience, demonstrating the power of coordinated efforts in supporting vulnerable families.
The Voice of the Child animation was created alongside the written case study and the Voice of the Parent video.
This animation highlights how the Child Information Sharing Scheme (CISS) supports children’s wellbeing by enabling early identification of need, stronger service coordination, and more timely, responsive care.
Told through Olly’s perspective, it shows how professionals across health, education, and community services work together to support him and his family during a period of significant vulnerability.
By sharing information and acting collaboratively, these professionals ensure Olly feels safe, included, and supported demonstrating how child-centred, culturally responsive approaches can improve outcomes and build stronger, more connected communities.
This animation is a really practical example of how to foster social connection and belonging at an early age.